PHONE SERVICE UPDATE: Provider Change for Interstate Collect Calling Service to the Continental United States

Effective immediately, interstate (long distance) collect calling service for the inmate telephone system will be provided by Hawaiian Telcom.
All Interstate collect calls will be processed through Global Tel Link (GTL)’s system and will allow calls to landlines and cell phones.  

 

LANDLINE PHONES
Interstate collect calls to landlines can be billed to the called party’s telephone service or GTL’s Advance Pay Account.

 

WIRELESS CELL PHONES
Interstate collect calls to cell phones can only be billed to GTL’s Advance Pay Account.
Friends and family can establish Advance Pay Accounts by calling Global Tel Link at 1-877-650-4249.  A one-time, one minute complimentary call is provided with information for creating a prepaid account and receiving future calls from a correctional facility.

 

DIALING INSTRUCTIONS
Inmate Interstate dialing instructions are as follows: 
·
        Dial  0 + area code + phone number you are calling
·
        Follow voice prompts: 
o  
Press 1 for English.  Press 2 for Spanish 
o  
Dial  area code + phone number you are calling
o  
The call will be placed on hold in order to contact the called party.  The call will be connected upon acceptance by the called party.

The process for intrastate (inter-island) and international calls remains unchanged.